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$ 73.17 86.65

Associate - Enterprise Networks

Размещено 28.02.2017.
45000 руб.
Контактное лицо/Продавец:
Job Description — The Data Network Technician Senior Associate in Network provides an advanced level of complex technical service support on major incidents in the global Information Technology (IT) Data Network. The role is responsible to monitor and support all assigned issues concerning data network connectivity that affect EY s clients and to provide appropriate restoration of services within the standards of the Service level Agreement (SLA) between IT and EY business teams. The role additionally supports network configuration changes and other wide reaching complex service requests that have been escalated and assigned to the team. The role maintains accurate information and data regarding issues resolution within the IT incident management tool, Service Now, and maintains compliance with EY s policies and standards in all actions taken to resolve issues. The role is an individual contributor but collaborate with the team. The role is managed by the Network Team Lead in Global Converged Services Management.

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